ROLE PROFILE
Position:              Sales Receptionist  

Business:             Seba Foods Zambia Limited

Work-level:        Junior Management (J4)

Location:             Lusaka, Zambia

Reports to:         Country Sales Representative

Company Overview
Part of 260 Brands Africa, Seba Foods (Z) Ltd is an African consumer goods manufacturer based in Zambia.

We provide ‘value-for-money’ products that consumers can trust and feel good about. The company`s products have become household names in Zambia, priding themselves in very high-quality products through well-known brands such as Golden Goodness, Emilios and Instant Thobwa.

We manufacture, market and distribute reasonably priced consumer products inspired by local tastes, made from the best African raw ingredients that contribute to our consumer’s well-being.

Our local brands that are trusted and loved by our consumers are the most valuable asset we have. Our products must always be high-quality and a source wellness and pride.

We empower local farmers and small businesses by locally sourcing inputs and materials whenever we can.We believe in creating mutually beneficial relationships. If we prosper, so should our consumers, employees, customers, suppliers and the community.

Job purpose
The Sales Receptionist will provide supporting activities to the Sales & Marketing department centered around receiving orders, handling invoices and customer relations with Modern Trade sales, being those with supermarket chain stores, minimarts, filling stations, hospitals/clinics, NGOs, schools/institutions, mines, corporates and HoReCa (hotels, restaurants, cafes). The role may also entail customer service and sales with General Trade sales, being those with wholesaler customers. The role will report to the Country Sales Manager.
Key responsibilities
  1. Verifying and fulfilling orders in the ERP
  2. Drawing up Invoices from customers. Responsible for printing invoices and stock report.
  3. Requesting for invoice approval from Country Sales Manager
  4. Order sheet to be sent on a daily basis.
  5. Sending invoices to customers.
  6. Depositing payments from customers and getting invoices cleared
Key Qualifications & Requirements
1)      1 year professional work experience and/or recently completed (within first year of graduation) a University degree or diploma in business administration, sales & marketing and/or any relevant field;

2)      Experience in customer service and client-facing roles that interact with numerous customers a plus

3)      High level of computer literacy with a strong command of Microsoft Office products (Word, Excel and PowerPoint), with a particular emphasis on Microsoft Excel

4)      Experience with ERP software a plus

5)      Thrives working within strict timelines and in ‘high pressure environments’ and demonstrates excellent time management skills

6)      Ability to work independently with minimum supervision;

7)      Punctuality

8)      Intellectual curiosity

9)      Willingness to take initiative

10)   Ability to work under pressure to meet deadlines

Solving Problems and Getting Results
  1. Accept responsibility for resolving a problem to its final conclusion
  2. Assist in the achievement and the on-going improvement of business results
  3. Show dissatisfaction with poor performance and drive processes to achieve business goals
  4. Strive to achieve agreed deadlines and standards, especially when the going gets tough or the anticipated situation changes
  5. Apply a systematic problem-solving approach to identify causes, explore alternatives and recommend the best course of action to resolve the problem now and into the future
Functional expertise
1.    Remain up to date in your area of specialty or expertise

2.    Apply a body of knowledge and experience to current business situations in order to add value and improve business efficiencies and profitability

3.    Apply technical or specialist expertise and experience for the benefit of the organisation and consider the context in which these are applied

4.    Ensure that your functional expertise supports that of other experts, rather than being in competition with them (e.g. colleagues)

5.    Persuade or negotiate with others by relying on technical or specialist knowledge and experience;

6.    Present documented material or proposals in a credible and professional manner

7.    Share the technical implications of a situation with non-specialists, or explain it to them

Interpersonal skills
The ideal candidate must be able to:

1.      Speak English clearly and confidently i.e. must be articulate;

2.      Listen actively to fully understand the other person’s view or perspective;

3.      Tailor feedback to the specific needs and communication styles of others;

4.      Prepare effective presentations and where required, concisely present/communicate a complete and accurate picture of the current situation or of the company’s products and services;

5.      Develop and maintain two-way communication with a variety of people at different levels both within and outside the organisation;

6.      Suggest proposals to address vital concerns and important business issues; and

7.      Build a network of relevant role-players both within and outside the organization.

Team leadership
1.      Influence others to achieve the organisation’s human resources mission and goals;

2.      Organise the work and allocate roles and responsibilities to self and staff members;

3.      Provide ongoing direction to individuals/teams in terms of roles, goal setting and performance standards;

4.      Coach and assign/delegate tasks to develop the capabilities of others and find satisfaction in knowing the impact made on an individual’s work and career;

5.      Lead from a position of influence, not merely authority;

6.      Create and reinforce a culture of teamwork and cooperation amongst all stakeholders;

7.      Create a climate of sustainable motivation at work that empowers people to want to do their best;

8.      Provide the information and other resources needed for staff to perform their tasks well;

9.      Communicate results achieved on a regular basis, and realign focus and standards when needed;

10.   Complete face-to-face staff evaluations and written appraisals where appropriate;

11.   Resolve conflict between and among employees constructively and fairly;

12.   Manage poor performance decisively and in good time;

13.   Implement disciplinary procedures where necessary ensuring alignment with organisational policies & governing labour legislation.

Strategic Orientation
1.      Use complex strategic thinking skills and incorporate conceptual, analytical and intuitive abilities;

2.      Disseminate and communicate the vision for the future;

3.      Develop clear, step-by-step Human Resource strategies aligned to the Vertical’s overall Strategic intent and timelines; and understand the organisation’s inherent strengths & weaknesses in relation to human capital;

4.      Understand and keep abreast of competitors’ strengths and weaknesses;

5.      Formulate policies and procedures to support the business;

6.      Plan and implement fact based changes and innovations within the business;

7.      Identify and verify critical information and intelligence for formulating goals;

8.      Set long-term objectives for the business;

9.      Build an appropriate image for the company and broader organisation.

Entrepreneurship and profitable growth
 1.      Proactively seek opportunities to grow the current business and identify new business opportunities;

2.      Identify opportunities in clients’ businesses to promote relevant solutions in your own business;

3.      Determine, as soon as possible, the costs and benefits of a business proposition;

4.      Understand the key performance indicators/influencers driving the market (externally & internally);

5.      Understand and manage the market dynamics (competition, the rules of the game and regulations);

6.      Understand financial terms and conditions in the business process, including cash flow, discounts, credit terms, implementation costs, project funding, foreign exchange, taxation, et al:

7.      Formulate a budget and understand and work closely to deliver that budget.

Solving Problems and Getting Results
1.      Accept responsibility for resolving a problem to its final conclusion;

2.      Drive achievement and the on-going improvement of business results;

3.      Show dissatisfaction with poor performance and drive processes to achieve business goals;

4.      Strive to achieve agreed deadlines and standards, especially when the going gets tough or the anticipated situation changes;

5.      Review and evaluate proposals in line with broader business strategies;

6.      Know when to move on to the next opportunity and not invest too much time on “spent” business opportunities;

7.      Apply a systematic problem-solving approach to identify causes, explore alternatives and decide on the best course of action to resolve the problem now and into the future.

 

Contact
For all interested candidates, please email a cover letter and resume as well as any other relevant supporting documents to [email protected].

 Please also fill the short survey at the link found here: https://docs.google.com/forms/d/e/1FAIpQLSeA0xQcFbcGP2wv_4-qyhyFZwA2ElWUeXflEAgKlRPJLys84g/viewform?usp=sf_link

ROLE PROFILE
Position:              Quality Controller  

Business:             Seba Foods Zambia Limited

Work-level:        Junior Management (J4)

Location:             Lusaka, Zambia

Reports to:         Quality Manager

Job purpose
Reporting to Quality Manager, the Quality Controller plays a critical role in implementing and enforcing the quality management systems developed by the Quality Manager at 260 Brands, from receipt of all materials, to processing, packaging, distribution and products on the shelf. The overall aim of the Quality Controller is to contribute to the departments efforts to minimize and extinguish quality complaints, contribute towards HAACP and ISO certification (among others), and ensure wastage is minimized to improve company profitability.
Key responsibilities
1.      Monitor and control quality assurance of whole value chain in collaboration with production supervisors and other relevant staff in the designated plant according to quality management systems in place, including but not limited to SOPs on batch code, weight of product, personal hygiene programs, pest control programs, cleaning programs, product receiving programs, receiving inspections, wastage control, sweeping plan, etc.

2.      Conducting tests and sampling on 260 Brands products to ensure compliance with quality standards

3.      Record keeping and filing of test results, incoming raw materials and other quality management system procedures

4.      Monitor and report on any wastage occurrences in plant

Key Qualifications & Requirements
Experience:

  • Minimum of 3 years, preferably in the FMCG (Fast Moving Consumer Goods) industry.
  • Education Level: Grade 12 certificates, Diploma
  • Qualifications: Quality Control, Food Science

Skills:

  • Good knowledge of Microsoft office.
  • Good Command in English Language, Nyanja and Bemba
  • Personality: Self-motivated, Completing tasks on Time.

To apply, please email a CV and cover letter to [email protected]

Position:              Human Resources Officer

Business:             Seba Foods Zambia Limited

Work-level:        Junior Management

Location:             Lusaka, Zambia

Reports to:         HR Manager

Job purpose
The HR Officer shall report directly to the HR Manager. The HR Officer will be responsible for providing assistance to the developing, planning and implementing human resource daily operations, programs and policies as well as ensuring administrative and compliance duties are carried out successfully. Opportunities for advancement to more senior leadership pending demonstration of good performance.
Key responsibilities
 The Human Resource officer role will provide key support to the HR Manager by carrying out core responsibilities listed below, at the discretion of the HR Manager:

 Staffing:

 1.      Recruitment of top talent for all Company Departments, utilizing advertising campaigns, school and university relationships, and website presence to promote employment opportunities

2.      Screening candidates in preliminary interviews for final interviews by Heads of Departments

3.      Manage onboarding documentation requirements for newly hired employees

4.      Collaboration with Heads of Departments with employee contract management, including employee contract changes in conditions, contract renewals and probation extensions, preparing resignation/termination acknowledgement letters and conducting exit interviews

5.      Research and make recommendations for improved employee retention; coordinate and implement staff retention initiatives where necessary

 Compensation

6.      Ensuring compliance with legal and cultural expectations when it comes to employee compensation

7.      Assist in payroll preparation by inputting relevant data into Belina software database, such as new employees, departed employees, changes in conditions for existing staff contracts, loans/shortages, mid-month payments, etc.

8.      Ensure proper payroll administration practices are carried out by ensuring appropriate documentation is maintained and payslips are distributed timely to staff

9.      Discussing raises and other compensation increases and/or decreases with employees in the organization; calculating and distributing bonuses at end of year

10.   Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management

 Employee and Labour Relations

11.   Handles disciplinary management issues by counseling and advising employees, and counseling HODs and managers on issuing verbal warnings and warning letters; conduct investigations where necessary

12.   Bridge management and employee relations by addressing staff demands, grievances or other issues; troubleshoot inquiries and conduct investigations where necessary; mediate disputes between employees and other employees as well as between employees and supervisors

13.   Handles cases of theft and any associated legal procedures

14.   Represents the company in labour-related court hearings and disputes

15.   Discussing employee rights with unions, management, and stakeholders; participate in union negotiations where necessary

16.   Develop and implement human resources policies and procedures; Counsels managers and employees in the interpretation and application of corporate policies and procedures.

17.   Acting as the voice of the organization and/or the voice of the employees during any broader organizational issues pertaining to employee welfare

18.   Remain visual on the production floor each week for employee communication and awareness & field HR inquiries

19.   Support CEO with development and implementation of an organizational culture that is positive, nurtures talent and helps staff feel a part of a successful, purpose driven business and to see impact they’re having in through the work they do

20.   Support CEO with engagement, motivation and preservation of human capital, including dissemination of employee engagement surveys, coordinating team building events, etc.

 Administration and Compliance

21.   Provides day to day solutions, expert counsel and accurate and timely information to CEO and other management on Local and Industrial Employment Code Act compliance; Maintain compliance knowledge for all HR activities and practices,

22.   Supervises and/or completes on his/her own the compliance procedures required with statutory bodies such as (but not limited to) Ministry of Health, Lusaka City Council, NAPSA, ZEMA, Zambia Weights and Measures, NHIMA, etc.

23.   Update human resources databases by inputting information on new hires, resignations, terminations, paid leave, and sick leaves.  Maintain personnel records using Belina computer software.

24.   Supervises and/or processes employees’ requests for paid leave, other leave and sick leave

25.   Manage worker’s compensation claims administration and safety committee support initiatives.

26.   Manage employee data to develop meaningful HR metrics to provide decision support to CEO

Development & Training:

27.   Support CEO with Training & Development initiatives including, but not limited to: assessing training needs of staff, coordinating and implementing quality, health and safety training and behavioral change, developing succession and career development programs for aspiring management prospects, and performance management systems to drive high performance.

Key Qualifications & Requirements                                         
Qualifications:

 1.      3-5+ years’ experience in progressively responsible human resource roles in a manufacturing environment preferred, including combined 2+ years of experience in Labor Relations and Employee Relations and 3+ years of experience in a supervisory role

1.      Diploma in Human Resources or a related field,  

2.      Broad knowledge and skills in Human Resources principles and practices including knowledge of Employment Code Act, staffing and recruitment practices, compensation & benefits, employee relations, policy development and implementation and supporting diversity

3.      Strong PC application skills including MS Office programs such as Word, Excel and PowerPoint

4.      Member of ZIHRM

5.      Has hands-on experience with employee disciplinary meetings, terminations, investigations and court hearings

6.      Belina software experience a plus;

 Skills & Characteristics:

 1.      Demonstrates a high-level of integrity, a strong depth of knowledge, provides a wide range of HR concepts and takes a leadership role in various HR initiatives and projects.

2.      Ability to listen well, comprehend and analyze situations; excellent critical thinking and decision making skills

3.      Ability to develop effective working relationships within all areas of the company

4.      Is able to handle payroll  information and personal information with sensitivity and care

5.      Excellent managerial skills and able to motivate and inspire lower level staff to achieve optimal performance

6.      Able to pay close attention to detail and carry out basic, accurate calculations

7.      Embodies a strong work ethic

Interested applicants please fill out the Assessment Survey here: https://www.surveymonkey.com/r/922R7Q7

Please also email a cover letter and CV only to [email protected], with ‘HR Officer’ written in the subject line.

ROLE PROFILE
Position:              Area Sales Representatives

Business:             Seba Foods Zambia Ltd

Work-level:        Staff Cadre

Location:             Lusaka, Zambia

Reports to:         DTR Supervisor

Job purpose
Area Sales Representative shall report directly to the DTR Supervisor, who report to Head DTR.

Area Sales Representative is the ‘face’ of the company and will be responsible for generating sales from the compound markets. He/she would follow fixed beat of 30 outlets every alternate day, collect orders for our brands using a CRM application on his mobile phone. He/she is also expected to deliver goods to his customers the next day and collect payments through both online and offline modes.

Key responsibilities
  1. Market and sell company products in the designated areas, identifying new sales lead and growing the business.
  2. Load vehicles with company products, ensuring goods are loaded correctly and taking precautions with hazardous goods.
  3. Deliver company products to customer base in designated area, following the most efficient routes for delivering goods.
  4. Receive orders on material to be delivered, and collect information on customers such as names, addresses, telephone numbers, and delivery instructions.
  5. Obtain signatures and payments, record items received and delivered.
  6. Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
Key Qualifications & Requirements
1.      MUST HAVE A MOTOR BIKE LICENCE – CLASS “A”

2.      Must have at least 6 months experience driving tricycle or motorbike

3.      Must have at least 2-3 years’ experience of sales with any Food/FMCG organization with notable reference

4.      Good Command in English Language, Nyanja and Bemba

5.      Strong Communications and Negotiation skills

6.      Personality: Self-motivated, Aggressive in Sales and Marketing activities

7.      Salary is 2,470 ZMW per month (95 ZMW per day). Pending good performance will present an opportunity for future higher earnings.

Contact
For all interested candidates, please email a cover letter and resume as well as any other relevant supporting documents to [email protected], with ‘Area Sales Representative” in the subject line.

Please also fill out the short survey here:

https://docs.google.com/forms/d/e/1FAIpQLSebFHc3cZSZxdwzZQ1BKTE6mC6BiYgq6D_JTPdY57aE2yI7qw/viewform?usp=sf_link

ROLE PROFILE
Position:              Utility Operator

Business:             Seba Foods Zambia Limited

Work-level:        Junior Management (J4)

Location:             Lusaka, Zambia

Reports to:         Production Manager

Job purpose
Reporting to Utility Manager, the Utility Operator plays a critical role in day-to-day operations of the entire Utilities section. This includes the control of manpower, machine-man power utilization, maintaining hygiene on the shop floor, quality of production, sanitization and bulk loading and unloading of materials.
Key responsibilities
1.      Monitor and control manpower plan for production planning requirements

2.      Under the direction of the Utility Manager Operate and maintain boilers, chillers, compressors, ETP plant, Water treatment plant and associated equipment on campus.

3.      Under the guidance of the Utility Manager perform maintenance and preventive maintenance on campus heating, ventilating, and air conditioning equipment such as AHU.

4.      Operate, and monitor boilers, and related equipment.

5.      Operate, maintain, and monitor chillers, large air conditioning units, and related equipment.

6.      Monitor the performance of campus equipment through the computerized energy management system, take corrective action, and report problems to proper authority.

7.      Perform preventive maintenance and repair of high-pressure steam boilers, chillers, utility distribution systems, and utility equipment.

8.      Make rounds on campus, note deficiencies, take corrective actions, and complete operator logs.

9.      May respond to calls from supervisor or facilities service desk dispatcher regarding environmental concerns and correct problems.

10.   Relieve other Plant Operators as needed and assume all duties of that shift.

11.   Perform pipefitting work as needed.

12.   May purchase supplies for individual jobs.

13.   Perform maintenance, preventive maintenance on all HVAC and mechanical equipment including belt changes, lubrication of equipment, cleaning, pump repair, system analysis, air filter changes, coil cleaning, etc.

14.   Request parts and materials from supervisor. Complete work order tickets, materials/services request forms, leave request forms, inspection reports, log sheets, and other required paper work.

15.   Assists in the training of others as needed in all areas.

16.   Read, interpret, and follow blueprints, shop drawings, and schematics.

17.   Must be able to work safely in varying temperature extremes since equipment is often located on roof tops and other unconditioned spaces. Safely work off ladders, scaffolding, platforms, and other types of lifts. Must be able to work independently, with little supervision. Must perform all work in a safe and professional manner.

18.   Supervise the utilization of manpower.

19.   Maintain the hygiene level of plant as per company policy.

20.   Control quality of product including items related to batch code, weight of product, hygiene, wastage control, sweeping plan etc.

21.   Maintain clean and safe equipment and work area

22.   Manage and control all inventory on shop floor

23.   Maintain food safety standards, personnel hygiene and PPE for all staff.

24.   Day to day recording of production data

25.   Day to day coordination with production/shift manager to optimize machine utilization.

26.   Motivate team to increase efficiency of manpower and machinery.

27.   Maintain overall sanitization of plant.

Key Qualifications & Requirements
Experience:

  1. Minimum of 3 years, preferably in the FMCG (Fast Moving Consumer Goods) industry.
  2. Education Level: Grade 12 certificates, Diploma
  3. Qualifications: Diploma and/or degree in Production Management or relevant field

4.      Good knowledge of Microsoft office.

  1. Good Command in English Language, Nyanja and Bemba
  2. Abilities: proven abilities of a quality supervisor background.
  3. Personality: Self-motivated, Completing tasks on Time.
Contact
For all interested candidates, please email a CV and relevant qualifications to [email protected] with “Utility Operator” in the subject line. Please also fill the Assessment survey here: https://www.surveymonkey.com/r/BJGP8QP
ROLE PROFILE
Position:              Operator UHT

Business:             Seba Foods Zambia Limited

Work-level:        Junior Management (J4)

Location:             Lusaka, Zambia

Reports to:         Production Manager

Job purpose
Reporting to Production Manager, the Operator plays a critical role in day-to-day operations of the entire UHT line. This includes the control of manpower, machine-man power utilization, maintaining hygiene on the shop floor, quality of production, sanitization and bulk loading and unloading of materials.
Key responsibilities
1.      Ensuring efficient and timely operations of aseptic processing and aseptic packaging machinery and / or equivalent allocated to meet set quantity and quality targets. This is with respect to Aseptic processing and aseptic packaging of milk and other dairy products and undertaking CIP operations.

2.      Ensuring the aseptic machines/equipment is clean and sterilized

3.      Maintenance of good manufacturing practices by maintaining proper hygiene.

4.      Ensuring the aseptic machines/equipment are in good operational condition and promptly reporting any breakdowns or anomalies to the shift production supervisor for corrective action.

5.      To carryout preventive maintenance of UHT, sterilizer, Homogenizers, deaerators

6.      Know proper established start up and shut down procedures.

7.      CIP of Silos, Aseptic tank, tanks, and line circuits.

8.      Take proper samples of products for QA testing.

9.      Communicates directly with QC laboratory to ensure effective participation in the implementation of QC policies and procedures.

10.   Samples and tests process streams as required by the QC program and procedures.

11.   Maintains QC records.

12.   Understands and interprets QC results and takes appropriate action when required.

13.   Take proper samples to monitor CIP system for chemical strengths.

14.   Service pumps, valves and heat exchangers as needed and/or per preventative maintenance schedule.

15.   Develop and train team members.

16.   Monitoring and reporting of all activities done during the shift.

17.   Recording and reporting of all batch cards containing all inputs and outputs of the batch

18.   Responsible for maintaining record of UHT and ATS during production and implementation of all PRPs, OPRPs and CCPs

19.   Participates in plant maintenance program.

20.   Communicates directly with the maintenance department to coordinate maintenance and repair work in process areas.

21.   Performs daily, weekly, monthly and any other preventive maintenance activities as required.

22.   Assists maintenance technicians in performing maintenance and repairs.

23.   Assists with diagnosing and trouble-shooting maintenance related issue.

24.   Ensure that plant procedures are followed in running of the operation plant and product processes.

25.   Constantly reviews the operation of the plant to monitor production and quality, anticipating and solving problems in a timely manner, and identifying opportunities for improvement.

26.   Participates in projects that improve efficiency and/or reduce operating costs.

27.   Maintains adequate records of key production variables

Key Qualifications & Requirements
Experience:

1.      Minimum of 3 years, preferably in the FMCG UHT and Tetra Pak Dairy, Beverage processing.

2.      Education Level: Grade 12 certificates, Diploma

3.      Qualifications: Diploma and/or degree in Production Management or relevant field

4.      Good knowledge of Microsoft office.

5.      Good Command in English Language, Nyanja and Bemba

6.      Abilities: proven abilities of a quality supervisor background.

7.      Personality: Self-motivated, Completing tasks on Time.

8.      Must be prepared to work in a shift arrangement

Contact
For all interested candidates, please email a CV and relevant qualifications to [email protected] with “Operator UHT” in the subject line. Please also fill the Assessment Survey here: https://www.surveymonkey.com/r/BQ8R3J3
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